Return Policy
Returns accepted only for wrong model received or shipping damage
48 Hours
Report wrong/damaged item
Wrong or Damaged
Either condition qualifies
Easy Process
RMA within 1–2 days
1. Return Window
If we shipped you the wrong model, or the item arrived damaged in transit, you must report it within 48 hours of delivery for items purchased at Lift Pro App. Returns are not accepted for any other reason.
2. Eligibility
Eligible Items
- Wrong model sent, OR item damaged in transit
- Unused and in original condition
- In original packaging with tags
- With proof of purchase (Order ID)
Non-Returnable
- Correct model that simply isn't wanted
- Change of mind / wrong choice by customer
- Final Sale / Clearance items
- Customized or personalized products
- Gift cards
3. How to Initiate a Return
Contact Us
Email [email protected] within 48 hours of delivery with your Order ID and clear photos showing the wrong model or the shipping damage.
Receive RMA
Return Merchandise Authorization with return address within 1–2 business days.
Ship the Item
Package securely and send to the address in your RMA. Use trackable shipping.
Refund Processing
Inspection takes 2–3 business days; refund issued within 7–14 business days.
4. Return Shipping Costs
We Cover
- Wrong model sent, or received damaged in transit
- Return shipping label provided
- Free replacement or full refund
Not Covered
- Change of mind / wrong choice
- Correct model received in good condition
- Any reason other than wrong model or shipping damage
5. Wrong Model or Shipping Damage
These are the only cases eligible for a return. If we shipped the wrong model, or the item arrived damaged in transit, contact us within 48 hours of delivery with clear photos showing the issue. We'll arrange a free replacement or full refund.
6. Late Reports
Issues reported after 48 hours of delivery, or any case that is neither a wrong model nor shipping damage, are not eligible for a return, refund, or exchange.
Need Help?
📍 1001 S Main St Ste. 600 Kalispell, MT 59901-1498 United States
📞 +1 (315) 310-4188
🕔 Mon–Fri: 9:00 AM – 5:00 PM (EST)