Refund Policy

1. Refund Eligibility

• Return request within 48 hours of delivery (wrong model or shipping damage only)
• Item returned in original, unused condition
• Return approved via our RMA process
• Proof of purchase provided

2. Refund Processing Time

3. Refund Methods

4. Non-Refundable Items

• Shipping costs (unless return is our error)
• Sale, clearance, or final-sale items
• Customized or personalized items
• Gift cards and digital downloads

5. Defective or Damaged Items

For defective or damaged items, we offer either a full refund including shipping or a free replacement at no extra cost. Contact us within 48 hours of delivery with photos.

6. Refunds for Cancelled Orders

If you cancel before the order ships (within the 2-hour cancellation window), a full refund is issued within 5–10 business days.

7. Late or Missing Refunds

If you haven't received your refund after the stated processing time: check your bank account, contact your credit card company, then your bank. If still missing, contact us using the details below.

8. Chargebacks

We encourage you to contact us before filing a chargeback. Most issues resolve within 24–48 hours. Chargebacks without prior contact may result in account restrictions.